General Queries

 

1.What is the best way to find the product I am looking for?
Use the search function in our website to locate your product. Alternatively, you can look for the listings in your product category

2.Are these products in your website original?

Yes, all our products are original unless otherwise as specific.  Please contact our customer service for any further verification on this.

3.How to calculate the shipping cost?

Shipping cost is calculated based on the weight and dimension of the product(s) including its packaging. 

4.Can I collect the product/ package from your shop?

Yes, but please complete your order online first together with the payment.
Do a remark on your order & you will be contacted for pickup once order is ready.

5.Where are you located?

Our main office located at Lot 23-1, Lorong Plaza CKS 2B, Plaza CKS, Kg. Tutoh,89200 Tuaran, Sabah. We have 6 branches in Sabah which are in Kota Belud, Kota Marudu and Tenom.

 

Payment Queries

1.What are the payment options/methods available?

There are a few payment methods available for your convenience such as Credit Cards, Debit Cards, Bank Transfer and Cash on Delivery (COD)

2.How secured is it to send payment?

Our credit/debit card and bank account information are stored only in encrypted form on computers that are not connected to the Internet. They restrict access to your personally identifiable information to employees who need to know that information to provide products or services to you. They maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your non-public personal information. They test our security systems regularly and contract with outside companies to audit our security systems and processes.

3.Where can I check to know the amount to make my payment?

To know how much you need to pay for your order purchases click on List My Orders and then click on the order number to find out how much you need to pay for the order

4.How long does it take to refund money to my bank account?

Refunds, if any upon requests from you, will usually take about 7 working days from date of approval for refund, to reflect in your credit card account.

5.How do I know if a product is available?

Product availability is updated frequently. However, in case there is a problem we will get in touch with you by email or telephone with an expected availability and delivery time for your order.

Shipping Queries

1.Can I have free shipping? Are all the items on Free Shipping?

Free shipping is applicable for selected products. 

2.Will the package be delivered to my home/office address? Will I be notified by the courier?

Yes. It will be delivered to address stated on your shipping details if you have provided a valid and updated contact number so that you could always be within reach.

3.When will my order be shipped after confirmed?

Estimated shipping time of the products is stated on the website. Order will be shipped out within 1-4 business days.

4.My tracking number provided is not working

Please contact us again if you are still unable to track your order

6.Damaged or Missing Items

You are required to make a report to us on damaged or missing item(s) in your package within 24 hours upon receipt of the package. We will not entertain any complaints for damaged or missing items after the 24 hours’ time frame.

Shipping services providers such as Poslaju, ABX and J&T will only cover the value of the goods as declared on the shipping invoice if the package is missing or damaged by the shipping agent during the transporting of your goods.

Orders Queries

1.How do I place an order?

Click “Add to cart” on the products you wish to purchase. Click “Continue shopping” to continue to add more items into the cart or click “Checkout” to proceed your payment for the products. You will need to register an account before you proceed your payment. 

Add your shipping address and confirm your address and click “next” button. Next, choose your payment method and click “next” button. After all the steps have been done, once again confirm your billing details and click “place order” to complete order.

2.How can I add items for my order? How can I remove some item from my order? 

If you want to change anything in your order, please contact us via email within 12 hours after placing your order.

3.I want to change my address details/shipping courier/payment method.

In the case of providing us with an incorrect shipping address, you should contact us immediately by sending an email and provide us your correct address. We will check whether we can change it for you.

4.Is it possible for me to cancel my order and get my refund?

Order cancelation can be done for your order. Please refer to the Terms & Condition that applies for cancelation request. Orders that are in shipping or shipped will not be cancel.

5.I received the wrong product in my package. What should I do now?

We offered 100% Money Back Guarantee when you received a wrong product from us.

6.Can I exchange my item with the correct one because I buy the wrong model?

Yes, you can change the wrong item. You are required to return first the item back to us. 

HELP…NONE OF THE ABOVE ANSWER MY QUESTION

If the question above has not answered your question, please contact us and we will try our best to help you!